Frequently Asked Questions (FAQ)

Here are some common questions we receive about Gooy and our pantry staples. If you don’t find the answer you’re looking for, please don’t hesitate to contact us!

About Gooy & Our Products

1. What kind of products does Gooy sell? Gooy specializes in Pantry Staples. This includes a wide range of essential ingredients like grains (rice, pasta, quinoa), legumes (dried and canned beans, lentils), oils & vinegars, spices & herbs, sweeteners & baking essentials, and various canned & jarred goods. We aim to provide the foundational ingredients for your everyday cooking needs.
2. Where is Gooy located? Our physical address is 602 5th Ave SW, Gravette, AR, 72736, USA. While our primary business is online, this is our operational base.
3. Are your products fresh/high quality? Yes, we are committed to providing high-quality pantry staples. We carefully source our products to ensure freshness, proper packaging, and a long shelf life, so you can rely on them for your cooking.

Ordering & Shipping

4. How do I place an order? You can place an order directly through our website: gooyaus.store. Simply browse our categories, add items to your cart, and proceed to checkout.
5. What payment methods do you accept? (You would insert your actual accepted payment methods here, e.g., “We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.”)
6. Do you ship internationally? (You would specify your shipping policy here, e.g., “Currently, Gooy ships only within the United States.” OR “Yes, we offer international shipping to select countries. Please refer to our shipping policy page for details.”)
7. How long will it take for my order to arrive? (You would provide your typical shipping times here, e.g., “Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number once your order ships.”)
8. What are your shipping costs? (You would explain your shipping cost structure here, e.g., “Shipping costs are calculated at checkout based on the weight of your order and your location. We may offer free shipping on orders over a certain amount, so please check our website for current promotions.”)

Returns & Customer Service

9. What is your return policy? (You would detail your return policy here, e.g., “If you are not satisfied with your purchase, you may return unopened, unused items within 30 days of delivery for a full refund or exchange. Please note that certain perishable items may not be returnable. For full details, please refer to our dedicated Returns & Refunds Policy page on our website.”)
10. How can I contact customer service? You can reach us by:
    • Email: [email protected]
    • Phone: +1 (915) 684-1480 (during business hours)
    • You can also use the contact form on our website.
11. My order arrived damaged/incorrect, what should I do? Please contact us immediately at [email protected] or call us at +1 (915) 684-1480 with your order number and details of the issue. We will work quickly to resolve it for you.